Help us keep developing Pioneering treatments to restore patients’ quality of life that have suffered physical trauma.
RAFT is a charity registered in the UK, charity number 299811. At RAFT we take your privacy very seriously and are committed to protecting your personal information.
This policy explains how we and our affiliated subsidiaries, RAFT Enterprises Ltd, RAFT Ventures Ltd and Smart Matrix Intellectual Property Ltd, may collect and use the information you give us.
You can contact us at: E-mail firstname.lastname@example.org
- We will always store your personal details securely
- We will only hold your information for as long as necessary
- We will tell you how we are using information about you; and when you ask us to stop using your data, we will do so promptly
- We will only contact you in the ways you wish, using what you have told us to help communicate better with you
This policy includes
- How we collect information
- What personal information we collect
- How we use your personal information
- What we do to keep your information safe and who has access to it
- How we keep your information up to date
- How long we keep your information for
- Your right to your information
How we collect your information
We collect information you provide when you:
- Donate to us
- Telephone us, e-mail us, text us or visit our website and enquire about our activities
- Post content on our social media sites
- Sign up to receive updates on a campaign or on our activities generally
- Attend a meeting with us and provide us with information about you
- Take part in one of our events or fundraise on our behalf
- Volunteer for us
What personal information we collect
The type and quantity of information we collect and how we use it depends on why you have provided it. Some information is legally required, notably details to support a Gift Aid claim.
Most personal information you provide to RAFT is collected because you have consented for RAFT to have this information. It enables RAFT to thank you for your support and to communicate with you the progress and plans of RAFT’s world-class medical research and the benefits it delivers to patients.
If you support us as a donor, fundraiser, event participant, advocate, we will collect where relevant:
- Your full name
- Your contact details, namely full address, phone numbers, e-mail
- Your contact preferences
- Your date of birth
- Your bank details
- Your credit card details (only until we have been able to process the transaction)
- Details of donations you have made, RAFT events you have attended, specific areas of RAFT’s work that you are interested in
- Information about you that may help us ensure our communication to you is relevant and tailored. This could include information from third party sources about your interests such as shopping preferences, hobbies, professional body memberships
We do not actively collect information from children under 16. If we have supporters who are under 16, we will ask a parent or guardian for consent to collect information about children.
How we use your personal information
We use your personal information in a number of ways, including:
- To administer your donation, including Gift Aid processing
- To update you about the progress of the research you are supporting and our fundraising campaigns
- To help make requests for donations that are tailored to your preferences, interests and other characteristics
- To invite you to participate in fundraising, voluntary surveys, advocacy
- To maintain our organisational records and ensure that we have the most up to date preferences on how you wish us to contact you
- To display your profile on our website and social media if you have agreed that we can do so, for instance as an advocate or fundraiser
- To help us improve our campaigns and the information services we provide to donors, other supporters and advocates
- To analyse and improve our website and social media services
- To analyse your website behaviour
- To help us work with third parties to ensure we send you targeted communications that are in accordance with the consents you have given
What we do to keep your information safe and who has access to it
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.
We establish our online sites with the industry-recommended security features and carry out regular security reviews and investigations of any potential breaches.
We ensure that only authorised RAFT staff and contractors have access to your information and that they are appropriately trained to manage your data.
Despite all our precautions, no data can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of information you disclose to us online, and you must understand that you do so at your own risk. However, any payment card details entered into our website are passed securely and directly to our payment processing providers who meet Payment Card Industry (PCI) security standards.
We do use external organisations to process personal data on our behalf. When engaging a contractor company we check that they meet all relevant regulations and registrations. We also include in the contract the data protection obligations to give maximum protection of your personal information.
We may legally be required to disclose your personal information to the police or for other regulatory reasons in certain circumstances. In other circumstances, we will only ever share your personal information if we have your consent to do so.
How we keep our information up to date
We aim to be in contact with our supporters at least once a year and we will update any changes notified promptly.
You can write to us, e-mail us or call us with any changes.
From time to time, we may use databases such as the Post Office’s National Change of Address register to update our records.
How long we keep your information for
We will hold your personal information on our database on our systems for as long as is necessary for the relevant activity. For instance, we will keep a record of donations you have made for at least six years. We would usually remove the records of a donor who has not donated for the past ten years.
If you ask us to stop sending you marketing materials and newsletters, we will keep a record of your contact details and preferences to enable us to comply with the request not to contact you.
Your right to your information
We collect and store your personal information so that RAFT can communicate with its supporters, seek donations, thank donors and keep all supporters updated on its valuable scientific research.
Although in most cases we will seek consent to process your personal information, we may in some instances process your information without consent when we are legally allowed to do so. This will only be where it is in our legitimate interests to do so and where we are confident that this processing is not likely to prejudice your legitimate interests or rights and freedoms.
Where we are processing your personal information based on consent that you have given us, you are entitled to withdraw that consent. You have the right to ask us to stop processing your personal information at any time, subject to us having a legal obligation to retain certain information, for instance for audit.
If the information is incorrect or you disagree with it, you have the right to ask us to correct it or erase it. We will promptly correct any inaccuracies and discuss with you any other changes you request.
For more information on these rights please read the relevant guidance issued by the Information Commissioner’s Office (ICO) at:
If you would like to make a complaint about how we process your personal data, please contact our Data Protection Officer, details above.
If you are not satisfied with how your complaint is dealt with, you should contact the Information Commissioner’s Office (www.ico.org.uk). Alternatively, you are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us.
Cookies are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. The cookie then sits as a small text file on your computer’s hard drive and identifies you to the web server when you return to that website in the future. For RAFT’s website, like most websites, this helps us serve you better by already knowing which pages you have seen before and are interested in.