Privacy Policy

Help us keep developing Pioneering treatments to restore patients’ quality of life that have suffered physical trauma.

Policy Statement

At RAFT we take your privacy very seriously and are committed to protecting your personal information.

This policy explains how we and our affiliated subsidiaries, RAFT Enterprises Ltd, RAFT Ventures Ltd and Smart Matrix Intellectual Property Ltd, may collect and use the information you give us.

You can contact us at: E-mail

RAFT's Promise

  • We will always store your personal details securely
  • We will only hold your information for as long as necessary
  • We will tell you how we are using information about you; and when you ask us to stop using your data, we will do so promptly
  • We will only contact you in the ways you wish, using what you have told us to help communicate better with you

This policy includes


  • How we use your personal information
  • What we do to keep your information safe and who has access to it
  • How long we keep your information for
  • Your right to your information

How we use your personal information

We use your personal information in a number of ways, including:

  • To maintain our organisational records and ensure that we have the most up to date preferences on how you wish us to contact you
  • To analyse and improve our website and social media services
  • To analyse your website behaviour

What we do to keep your information safe and who has access to it

We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.

We establish our online sites with the industry-recommended security features and carry out regular security reviews and investigations of any potential breaches.

We ensure that only authorised RAFT staff and contractors have access to your information and that they are appropriately trained to manage your data.

Despite all our precautions, no data can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of information you disclose to us online, and you must understand that you do so at your own risk.  

We may legally be required to disclose your personal information to the police or for other regulatory reasons in certain circumstances. In other circumstances, we will only ever share your personal information if we have your consent to do so.

How long we keep your information for

We will hold your personal information on our database on our systems for as long as is necessary for the relevant activity. For instance, we will keep a record of donations you have made for at least six years. 

Your right to your information

Where we are processing your personal information based on consent that you have given us, you are entitled to withdraw that consent. You have the right to ask us to stop processing your personal information at any time, subject to us having a legal obligation to retain certain information, for instance for audit.

You have the right to request a copy of the information we hold about you, a Subject Access Request (SAR). Our contact details are at the bottom of this privacy policy.

If the information is incorrect or you disagree with it, you have the right to ask us to correct it or erase it. We will promptly correct any inaccuracies and discuss with you any other changes you request.

Our use of cookies

Cookies are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. The cookie then sits as a small text file on your computer’s hard drive and identifies you to the web server when you return to that website in the future.